Return Policy for Bornow by Laburnum Foods
We sincerely hope that you thoroughly enjoy your Bornow products. However, if for any reason you find yourself dissatisfied with your order, our dedicated Customer Service team is here to assist you. Please reach out to us at [email protected], and we will do our best to address your concerns promptly.
Cancellations
All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped, whichever occurs first.
If your order has already been shipped, it will only be eligible for replacement or refund if found damaged or unfit for consumption.
Returns & Replacements
Non-Returnable:
Our products are non-returnable due to the consumable nature of the items. However, if you receive a damaged, defective, or incorrect item, we are here to help.
In the unlikely event of a damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to assess the damage or defect in the product before issuing a refund or replacement. We reserve the right to pick up or request you to self-ship the product to ascertain the damage or defect.
If the product is received in damaged form, please notify us within 48 hours of delivery, and attach a picture of the delivered order for our internal quality checks. If you receive a product that is different from what you ordered, please notify us within 48 hours of delivery, and to be eligible for return, the items must be unused and unopened. If any item is missing from your order, please contact us within 48 hours of delivery, and we will promptly ship the remaining items.
We do not accept returns in cases where the product does not meet your personal taste preferences or if you no longer wish to use the product.
Refunds
All refunds will be processed after internal quality checks. To request a refund, you must provide necessary proofs, and our Customer Service team will notify you once the refund request has been approved.
If your refund is approved, it will be processed within 7 business days. If you do not receive your refund within the stipulated time, please feel free to reach out to us. All refunds will be processed to the original mode of payment only.
Bornow by Laburnum Foods is not liable to process any refund if the request is initiated after 7 days of delivery or if you fail to produce necessary proofs.
For any further assistance or clarification, don't hesitate to contact us at [email protected].